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F.A.Q.

F.A.Q.2018-11-09T21:43:36+00:00

Membership

• $99/month – 6 month subscription plan
• $119/month – 3 month subscription plan
• $139/month – month to month cancel anytime plan.

We want to ensure that all subscribers get the best experience and have the most available inventory to choose from. This means that we can only support a limited number of subscribers at any one time. As our collection grows and as spots open up, we will contact the sprouting mamas who are next in line to sign up to our service.

We’d hate to see you leave, but you can cancel your subscription anytime (unless you’re on a 3 or 6 month subscription plan) by emailing us at info@sproutcollection.com. We highly encourage you do so at least 1 week before your next billing date, so that we can ensure all items are back at our warehouse before your next billing date. Kindly note that the minimum subscription term is 1 month, with no pro-rated refund for unused periods of any month.

If you are on a 3 or 6 month plan and you wish to cancel, you will be charged the lesser of (i) $200 cancellation fee, and (ii) the balance of your subscription fee calculated as of the date of cancellation.

Upon cancellation or expiration of the subscription, an additional charge of one month’s fee will be charged to you which will only be lifted or refunded once all items currently rented by you are returned to us undamaged. Any items returned late or damaged will incur penalty charges as per our terms and conditions.

My Sprout Box

• Select 4 items and add them to your shopping bag.

• Click confirm shipment in your shopping bag when you’re happy with your selections.

• When you see items you love, heart it! This will keep a wish list of your favorites that you can refer to for future box shipments.

We do our best to ensure your clothes arrive wrinkle-free. Each piece is steamed and pressed before shipment. If you receive an item with slight creases, please try steaming (no ironing!) the garment on low heat or contact us for advice.

No, we do not allow alterations on any of our items. If need be, you can temporarily “hem” your dress with Hollywood Temporary Hem Tape Strips, provided you remove them prior to sending it back.

We take care of the cleaning so you don’t have to! We strongly recommend customers not to clean the garments themselves as you are responsible for any damage that might occur during such cleaning.

No, we currently do not facilitate partial returns. All currently rented items must be returned in order to confirm shipment of your next box.

Accidents happen! That’s why we have a team of seamstresses and spotters on duty to handle minor wear and tear (such as a lost button or minor stain). However, for significant damage, lost items and theft, we will have to charge the retail price of the items.

Yes as long as you have not yet confirmed shipment of the items in your shopping bag.

We are currently a subscription-only service but we are working on providing purchasing ability for our subscribers at a members-only discount so stay tuned for more updates.

Sizing

Most maternity designs go by your pre-pregnancy size. Some styles that are found in our collection are not made for maternity but have certain characteristics that work for expectant women. For such pieces, consider sizing up by one or two sizes, depending on your trimester and how other clothes are fitting. If you have questions about size or fit, you can reach out to us for assistance.

Maternity items vary by brands. We strongly recommend that you compare your own measurements against the item’s to get a sense of how the item will work on you!

If in doubt, feel free to order two different sizes of the same garment. Please note that if you do select two different sizes of the same garment, they will count as two selections in your box. If you still can’t decide and don’t want to order two of the same piece, please email us for assistance.

Billing

When you first sign up, we will ask you to select the plan you wish to subscribe to and complete your profile and payment information online.

All plans (month to month, 3 month or 6 month plan) are chargeable on a 30 day cycle.

We will auto-charge your credit card on a 30 day billing cycle starting on the day you first sign up.

Shipping and Returns

Shipping is FREE for Canadian domestic deliveries and returns. Simply use the pre-paid return label included in your box when you’re ready to return the items to us.

Please allow 2-3 business days for your order to be fulfilled, shipped and delivered. We partner with Canada Post to ensure your items are delivered on time but we unfortunately are not responsible for any delays that Canada Post may experience on its end.

Your rental period coincides with your billing cycle.

If you first signed up on May 2nd, then your next billing cycle falls on June 1st (30 days after) and your return date is also June 1st.

We will prompt you a few days before the Return Date to return your items and pick out items for the next month.

Your next box can only be checked out and shipped when we receive confirmation from Canada Post that your current box has been dropped off for return.

Your return date is stated in your online invoice and coincides with your billing date. We utilize a 30 day billing cycle.

For example, if you first signed up on May 2nd, your next billing date is June 1st (30 days after). June 1st will also be your Return Date.

Your return date is stated in your online invoice and coincides with your billing date. We utilize a 30 day billing cycle.

For example, if you first signed up on May 2nd, your next billing date is June 1st (30 days after). June 1st will also be your Return Date.

Many Canada Post locations are open on Saturdays. If your Return Date falls on a Sunday or public holiday, please return the items on the next business day.

Absolutely. Kindly note that this does not accelerate the selection and shipment date for your next box of items.

You can only confirm shipment of the next box when we receive confirmation from Canada Post that your current box has been dropped off for return.

We currently ship within Canada only.

Late Fee Policy

We take pride in meeting and exceeding the expectations of all of our customers by providing an exceptional experience that begins with an on-time delivery. When an item is not returned to us on time by a customer, or is lost or stolen, it impacts our ability to deliver on our promises to other customers and it harms our business. We cannot purchase additional products to fulfill orders due to late returns. We rely on our customers to return our products on time so that we can ensure other customers will have their items. Please review our Late Fee Policy below which explains how to return your rental products and outlines the late fees charged for late returns.

The date to send back your rental items is stated in your online invoice and coincides with your billing cycle. We utilize a 30 day billing cycle. For example, if you first signed up on May 2nd, your next billing date is June 1st (30 days after). June 1st will also be your Return Date.

Send back the products you rented in the same box packaging that was delivered to you.

Returns must be dropped off at a Canada Post location by 12:00 pm EST on or before the Return Date specified in your order. This ensures that your package will be scanned by Canada Post by the next day and returned to Sprout on time.

Please note that you are liable for any late fees incurred, regardless of any third party involved with the return. Do not leave your rentals with any third party (hotel, mail room, friend) for return.

If you lose the box packaging, you are responsible for returning the item at your own expense by the expected return date, and providing Sprout with a tracking number. Returns should be sent to the following address:
Sprout Collection Ltd.
8403 Yonge Street, Unit #2
Thornhill, Ontario, Canada
L3T 6R2

If you return your rental items late or do not return them at all, a late fee of $50 will immediately be charged to the credit card you used for the order (or to any other credit card included on your account). This late fee is in addition to the rental fee for the products.

If you have not returned a rental item within 10 days after the return date, your late return will be considered a non-return and Sprout will charge your credit card 200% of the full retail price of the items not returned, less the cost of the late fees incurred, plus applicable taxes.

Maternity and Beyond

Of course! Use us for as long as your body takes to adjust back into your regular clothes!

We sure do. Many of our clothes in our collection are nursing friendly.